At Smart Steps we strive to ensure customer satisfaction with our digital products. This Return & Refund Policy outlines the terms and conditions for requesting refunds or resolving issues related to your purchases.

Eligibility for Refunds

Due to the nature of digital products, refunds are only granted under the following circumstances:

1. Technical Issues
2. Non-Delivery of Product
3. Misrepresentation

Conditions for Refunds

To be eligible for a refund:

• You must submit your request within 7 days of purchase.
• You must provide proof of purchase (e.g., order confirmation or receipt).
• You must describe the issue in detail, including screenshots or error messages, if applicable.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• You changed your mind after purchase.
• You failed to meet system requirements specified on the product page.
• You downloaded and used the product successfully.
• Products purchased during promotional sales or with discounts, unless defective.

How to Request a Refund

1. Contact our support team at [Support Email Address].
2. Include the following information in your request:
3. Our team will review your request within 3 to 5 Business days and notify you of the outcome.

Resolution Options

If your refund request is approved, we may offer:

• A full refund to your original payment method.
• A replacement or alternative product of equal value.

At Smart Steps we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

• Personal Information: Name, email, billing address, and payment details (processed securely).
• Non-Personal Information: Browser type, IP address, and site usage data.
• Cookies: Used to enhance your experience and analyze website performance.

2. How We Use Your Information

• To process orders and provide customer support.
• To improve our website and services.
• To send updates and promotional offers (with your consent).

3. Sharing Your Information

We do not sell your data. Information is shared only with trusted service providers or to comply with legal requirements.

4. Your Rights

You can access, update, or delete your data and opt-out of marketing communications. Contact us to exercise your rights.

5. Data Security

We use encryption and secure servers to protect your data but cannot guarantee absolute security.

Welcome to Smart Steps By using our website and purchasing our digital products, you agree to these Terms & Conditions. Please read them carefully.

1. Use of Website

You must be at least 18 years old or have parental/guardian consent to use our website.

You agree not to use the website for unlawful purposes or activities that violate these terms.

2. Digital Product License

Upon purchase, you are granted a non-transferable, non-exclusive license to use the product for personal or business use.

Reselling, sharing, or distributing the product without authorization is prohibited.

3. Payments & Taxes

All payments are processed securely through third-party providers.

Prices are subject to change without prior notice.

You are responsible for any applicable taxes or fees.

4. Refund Policy

Refunds are governed by our Refund Policy. Refunds are only issued for eligible cases such as technical issues or non-delivery.

5. Intellectual Property

All content, including text, graphics, and digital products, is owned by www.smartsteps-om.com

Unauthorized use or reproduction of our intellectual property is prohibited.

6. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Your use is at your own risk.

7. Modifications to Terms

We reserve the right to update these terms at any time. Changes will be effective immediately upon posting. Continued use of the website signifies your acceptance of the revised terms.

8. Governing Law

These terms are governed by the laws of Ministry Of Commerce Oman.

At Smart Steps all our products are digital, meaning no physical shipping is required. Below are the details regarding the delivery of our digital products:

1. Delivery Method

Digital products are delivered electronically via email or through a download link provided after purchase.

Access details will be sent to the email address associated with your order.

2. Delivery Time

Orders are typically processed immediately after payment confirmation.

Most products are available for download or access within 5-10 minutes.

3. Non-Delivery Issues

If you do not receive your product within the expected time frame:

Check your spam or junk email folder.

Ensure the email address provided during checkout is correct.

Contact our support team for assistance.

4. Technical Support

If you experience issues accessing or downloading your product, our support team is here to help. Please reach out to us with your order details.