Shipping Policy
At Smart Steps, all our products are digital, meaning no physical shipping is required. This policy outlines how digital products are delivered and what to do in case of delivery issues.
1. Delivery Method
- All digital products are delivered electronically via email or through a secure download link provided after purchase.
- Access details will be sent to the email address associated with your order.
- If the product is hosted on a third-party platform (e.g., online courses or software), you will receive instructions on how to access your purchase.
2. Delivery Time
- Orders are typically processed immediately after successful payment confirmation.
- Most digital products will be available for download or access within 5-10 minutes.
- In some cases, processing may take up to 24 hours due to system updates or manual verification requirements.
3. Non-Delivery Issues
If you do not receive your product within the expected time frame, please follow these steps:
- Check your spam or junk email folder – Sometimes, automated emails may be filtered.
- Verify your email address – Ensure the email provided during checkout is correct.
- Wait for processing time – If the system is experiencing delays, please allow up to 24 hours.
- Contact support – If you still haven’t received your product, reach out to our support team at [Insert Support Email] with your order number and purchase details.
4. Technical Support & Assistance
- If you experience issues accessing or downloading your product, our support team is here to help.
- Please provide screenshots of the error message (if applicable) when contacting support to expedite the resolution process.
5. Refunds & Replacements
- As per our Refund Policy, refunds are not available for successfully delivered digital products.
- If you experience technical issues that prevent product access, we may provide:
- A replacement link or
- A fix for the issue
6. Policy Updates
Smart Steps reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting.
For any concerns or questions, please contact us at:
Smart Steps
huda@smartsteps-om.com
+968 9441 1600