At Smart Steps, we strive to ensure customer satisfaction with our digital products and business consultation services. This policy outlines the terms and conditions for requesting refunds or resolving issues related to your purchases.

1. Eligibility for Refunds

Since digital products and business consultations are intangible and instantly accessible, refunds are only granted under the following circumstances:

A. Technical Issues

• The digital product is defective, corrupted, or inaccessible due to a system error on our end.
• A significant technical issue prevents proper use of the purchased product, and our support team is unable to resolve it.

B. Non-Delivery of Product

• You did not receive access to the purchased digital product due to an issue on our end.
• The product was not delivered within the promised time frame.

C. Misrepresentation

• The product you received is significantly different from the description provided at the time of purchase.
• Key features or functionalities advertised are missing or unavailable.

2. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

• You must submit your refund request within 7 days of purchase.
• You must provide proof of purchase (e.g., order confirmation, receipt, or transaction ID).
• You must describe the issue in detail, including screenshots, error messages, or other supporting evidence if applicable.

3. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• You changed your mind or no longer want the product after purchasing.
• You failed to meet the system requirements specified on the product page.
• You downloaded and used the product successfully.
• You purchased the product during a promotional sale or discount offer, unless the product is defective.
• You missed a scheduled business consultation or failed to provide the required information for the service to be completed.

4. How to Request a Refund

To request a refund, please contact our support team at [Support Email Address] with the following information:

• Full Name
• Order Number
• Date of Purchase
• Description of the Issue
• Supporting Evidence (if applicable)

Our team will review your request within 3 to 5 business days and notify you of the outcome.

5. Resolution Options

If your refund request is approved, we will offer one of the following resolutions:

• Full Refund: The refund will be processed to your original payment method within 7-10 business days.
• Replacement Product: We may provide an alternative digital product of equal value.
• Technical Support: If the issue is resolvable, we will assist in troubleshooting before processing a refund.

6. Policy Updates

Smart Steps reserves the right to update this policy at any time. Changes will be posted on our website, and continued use of our services implies acceptance of the updated policy.

For any questions, please contact us at huda@smartsteps-om.com or call +968 94411600.