Smart Steps ("we," "our," "us") is committed to protecting the privacy of our users and ensuring transparency in how we collect, use, and safeguard personal information. This Privacy Policy outlines our practices concerning data collection, digital product transactions, business consultation services, and website interactions.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

A. Personal Information

We collect personally identifiable information when you:

• Create an account or purchase a digital product
• Book a consultation or request a service
• Subscribe to our newsletter or marketing updates
• Contact us for inquiries or support

The personal information collected may include:

• Name
• Email address
• Phone number
• Company name (if applicable)
• Billing and shipping address
• Payment details (securely processed via third-party payment providers; we do not store credit card details)

B. Non-Personal Information

To enhance website performance and user experience, we collect non-identifiable data such as:

• IP address and geolocation
• Browser type and device information
• Pages visited and website navigation behavior
• Cookies and analytics data

C. Digital Product Usage Data

When you purchase and download digital products, we track usage data to ensure compliance with our Terms of Use, including:

• Download history and access logs
• Device IP address used for downloads
• License and subscription status (if applicable)

2. How We Use Your Information

We use the collected information for:

A. Business Operations & Customer Support

• Processing orders for digital products and consultations
• Providing customer support and responding to inquiries
• Managing subscriptions and user accounts

B. Marketing & Personalization

• Sending promotional offers, newsletters, and updates (with user consent)
• Improving website content and recommendations
• Conducting customer satisfaction surveys

C. Security & Legal Compliance

• Detecting and preventing fraud, unauthorized access, and security breaches
• Complying with regulatory requirements and legal obligations

You can opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us directly.

3. Digital Product Purchases & User Rights

A. Digital Product Sales & Licensing

• Purchased digital products are for personal or business use only and cannot be resold, redistributed, or shared.
• Access to downloadable products is granted upon payment and may have usage restrictions based on licensing terms.
• If your purchase includes limited-time access or a subscription, details will be provided at checkout.

B. Refund & Exchange Policy for Digital Products

Due to the nature of digital goods:

• No refunds or exchanges are permitted once a digital product has been downloaded.
• If you experience technical issues with a product, please contact customer support for assistance.
• Refunds may be issued only if a technical error from our side prevents access to the purchased product.

C. Unauthorized Use & Copyright Protection

• Copying, modifying, distributing, or reselling Smart Steps’ digital products without explicit permission is strictly prohibited.
• Any unauthorized sharing or reproduction may result in legal action.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share data in the following circumstances:

A. Service Providers & Payment Processors

We work with trusted third-party vendors who help facilitate:

• Secure payment transactions
• Website hosting and maintenance
• Email marketing and analytics services

These providers are obligated to protect your data and cannot use it for any other purpose.

B. Legal & Compliance Requirements

We may disclose personal information if required by law, regulation, or legal process, including:

• Responding to government or law enforcement requests
• Protecting the security and integrity of our platform

5. Your Rights & Data Control

As a user, you have the following rights regarding your data:

• Access & Correction: You can request to view or update your personal data.
• Data Deletion: You may request account deletion and removal of personal data, subject to legal obligations.
• Marketing Preferences: You can opt out of promotional emails and targeted advertising.

To exercise these rights, contact us at huda@smartsteps-om.com

6. Data Security Measures

We take industry-standard security measures to protect your data, including:

• SSL Encryption for secure website transactions
• Firewall protection against unauthorized access
• Regular security audits to ensure compliance

While we employ advanced security technologies, no system is completely foolproof. Users are advised to keep login credentials secure and report suspicious activity immediately.

7. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality and user experience
• Analyze traffic and optimize content
• Provide personalized recommendations

Users can manage cookie preferences through browser settings. Disabling cookies may affect website performance.

8. International Data Transfers

If you access our website from outside Oman, your data may be processed in different regions where our servers or partners operate. By using our services, you consent to this data transfer.

9. Policy Updates & Changes

Smart Steps reserves the right to update this policy periodically. Any significant changes will be:

• Posted on our website
• Communicated via email if applicable

We encourage users to review this page regularly for updates. Continued use of our services signifies agreement with any revised policies.

10. Contact Information

If you have questions about this Privacy Policy or need to manage your data, please contact us:

Smart Steps
Bowsher , Muscat , Oman
huda@smartsteps-om.com
+968 9441 1600